Contact Igloo
SupportSoftware SupportHardware SupportContent SupportBranding SupportSupport SupportShared VR centres

Igloo support

Your journey with Igloo Vision doesn’t end with the installation.

We are with you every step of the way - from planning, to logistics, to set-up, to training, to on-going support. We will ensure that your teams are comfortable with every aspect of your new Igloo. And our tech teams are never more than an email or phone call away.

Igloo has robust quality control processes, plus service level agreements (SLAs) that meet the expectations of global brands, universities and government organisations. And, with various support packages available, you can get the level of cover you need.

Our promise is that our support is world-class, world-wide.



24-hour helpdesk

Log any issues, any time, with our helpdesk. You can rest assured our global teams will be in touch as soon as possible.



Remote support

Igloo provides remote support so you don’t have to wait for an engineer to come out to you. It's possible to even install a camera for remote warping.



Global quality

Igloo’s standard of care applies across the board and is standardised across the whole world - whether you’re in Alaska or Australia.



Sourcing

Where necessary, Igloo can even assist with the sourcing and delivery of new hardware and replacement parts.

Full training in assembly and operation

Our production experts can get your teams up-to-speed on how to quickly rig and de-rig your Igloo system, and stow it safely in its flight cases for transport or storage.

We also offer a range of training options to help you get the very best from the Igloo software - including quick-start courses, application-specific courses, and in-depth masterclasses.

Speed of responses

We respond to all issues within 4 hours.

Rate of fixes

The vast majority of fixes are dealt with remotely, first-time.

Customer satisfaction

Customers tell us they find Igloo responsive and effective in dealing with any queries.

Don't take our word for it

What do our clients think?

"The efforts by Igloo's team helped make an impression on our clients and firm leadership. Their support was absolutely critical to this outcome and we appreciate the work they did to accommodate our needs and to create a truly memorable experience for our attendees."

“The team at Igloo have been absolutely fantastic to work with, very open, very honest, showing us exactly what the product can do and how we can work with other companies to really make the content come alive."

“Team Igloo are great, they have a real knowledge of their product, they know what will work and what will not work, and that’s been invaluable.”

Jason Kingma
UI/UX Innovation Project Manager, Crowe LLP

Nick Gratwick
Head of Events, Keith Prowse

Stacey MacDonald
Communications Manager, Network Rail

In our 10+ year track record, Igloos have been used by 100s of clients across many different sectors.
So, please, get in touch to tell us about your ideas and how Igloo can bring them to life.

Contact us