For existing customers with a Service Level Agreement, you can get support by logging a ticket with us - get in touch here.
Or email us at:
Or you can call us on these numbers:
GBR: +44 20 3443 8876
USA: +1 862 294 4280
CAN: +1 647 484 5607
For other locations, please log a ticket.
If you aren't an Igloo customer yet and want to find out more, you can drop us a line at firstname.lastname@example.org.
Or find our other details on our Contact page.
Your journey with Igloo Vision doesn’t end with the installation.
We are with you every step of the way - from planning, to logistics, to set-up, to training, to on-going support. We will ensure that your teams are comfortable with every aspect of your new Igloo. And our tech teams are never more than an email or phone call away.
Igloo has robust quality control processes, plus service level agreements (SLAs) that meet the expectations of global brands, universities and government organisations. And, with various support packages available, you can get the level of cover you need.
Our promise is that our support is world-class, world-wide.
Log any issues, any time, with our helpdesk. You can rest assured our global teams will be in touch as soon as possible.
Igloo provides remote support so you don’t have to wait for an engineer to come out to you. It's possible to even install a camera for remote warping.
Igloo’s standard of care applies across the board and is standardised across the whole world - whether you’re in Alaska or Australia.
Where necessary, Igloo can even assist with the sourcing and delivery of new hardware and replacement parts.
Our production experts can get your teams up-to-speed on how to quickly rig and de-rig your Igloo system, and stow it safely in its flight cases for transport or storage.
We also offer a range of training options to help you get the very best from the Igloo software - including quick-start courses, application-specific courses, and in-depth masterclasses.
Speed of responses
We respond to all issues within 4 hours.
Rate of fixes
The vast majority of fixes are dealt with remotely, first-time.
Customers tell us they find Igloo responsive and effective in dealing with any queries.
"The efforts by Igloo's team helped make an impression on our clients and firm leadership. Their support was absolutely critical to this outcome and we appreciate the work they did to accommodate our needs and to create a truly memorable experience for our attendees."
“The team at Igloo have been absolutely fantastic to work with, very open, very honest, showing us exactly what the product can do and how we can work with other companies to really make the content come alive."
“Team Igloo are great, they have a real knowledge of their product, they know what will work and what will not work, and that’s been invaluable.”
UI/UX Innovation Project Manager, Crowe LLP
Head of Events, Keith Prowse
Communications Manager, Network Rail
In our 10+ year track record, Igloos have been used by 100s of clients across many different sectors.
So, please, get in touch to tell us about your ideas and how Igloo can bring them to life.